During Carla O'Dell's keynote presentation, she offered an interesting statistic from an annual survey from Bain & Company about KM usage and satisfaction.
Over the last ten years, organizations using formal knowledge management systems or programs has risen from around 25% to around 70%. On the other hand, satisfaction has remained fairly constant. The slide is gone, but I think the figure was around 3.5 or so on a 5-point scale.
Interesting that satisfaction is mostly flat-lined. Increasing expectations, perhaps?
Carla noted that most executives surveyed say they plan to continue with KM processes and systems and even plan to increase investments in the processes and systems.
13 years ago
1 comment:
Thanks for posting your great idea of tagging all APQC 2008 KM Conference content over on KMEdge.org; otherwise, I would never have found your blog. This is a great supplement and record of the conference. I'm sorry I didn't get to meet you in Chicago. I found the Bain & Company report that Carla referenced the first day here. Increasing expectations is a plausible explanation for the flat-lining (or decreasing) level of satisfaction with KM. However, I'm surprised nobody tied the issue of generational differences to the trend as well. Excellent blog, Peter.
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