Wednesday, October 17, 2007

Opportunities and Challenges for OPCs

From Dorothy Winchell:

I don't know how many of you read the electronic version of "Government Executive", so I am sharing. This story reflects opportunities and challenges for us to standardize and measure. Awareness is out there... dw

Survey indicates dissatisfaction with government management
By Robert Brodsky

Nearly 90 percent of Americans believe the federal government does a poor job spending taxpayer dollars and managing its programs efficiently, according to a new online survey.

The results of the "America Inc." survey, conducted in August by Primavera Systems, a software firm based in Bala Cynwyd, Pa., and O'Keefe & Co., a marketing and communications firm based in Alexandria, Va., also indicate a difference between the public's and federal managers' perceptions of the government's performance.

The survey asked 677 members of the public about the government's overall management efficiency and steps for improvement. The survey posed a number of more narrowly focused questions to 151 federal managers from across government and throughout the country. The public section had a margin of error of plus or minus 3.7 percent while the federal manager component had a margin of plus or minus 8 percent.
Full story

Friday, October 12, 2007

We need a good win like this

Check out this consulting "win" from the Army: Surgeon General's Office Applies Business Transformation to In-Processing. This is nothing more than the type of thing we ought to be doing, the kind of success that we want to have. I'm going to strive to be able to have the outcome from an intervention be compelling enough to get the public affairs people to write a story.

And, one of the first things we can all do is start using the OPC Tracker & Trip Report Tool. The TTRT is going to allow us to begin to capture some successes and to increase the pool of knowledge.