Thursday, May 01, 2008

Live KM blogging: Organizational knowledge usage and satisfaction

During Carla O'Dell's keynote presentation, she offered an interesting statistic from an annual survey from Bain & Company about KM usage and satisfaction.

Over the last ten years, organizations using formal knowledge management systems or programs has risen from around 25% to around 70%. On the other hand, satisfaction has remained fairly constant. The slide is gone, but I think the figure was around 3.5 or so on a 5-point scale.

Interesting that satisfaction is mostly flat-lined. Increasing expectations, perhaps?

Carla noted that most executives surveyed say they plan to continue with KM processes and systems and even plan to increase investments in the processes and systems.

1 comment:

M axwell Drain said...

Thanks for posting your great idea of tagging all APQC 2008 KM Conference content over on KMEdge.org; otherwise, I would never have found your blog. This is a great supplement and record of the conference. I'm sorry I didn't get to meet you in Chicago. I found the Bain & Company report that Carla referenced the first day here. Increasing expectations is a plausible explanation for the flat-lining (or decreasing) level of satisfaction with KM. However, I'm surprised nobody tied the issue of generational differences to the trend as well. Excellent blog, Peter.