There were so many good break-out sessions, I didn't get the chance to attend them all. One that I missed was with Carol Csanda from State Farm Insurance: The Effectiveness of Communities of Practice; From Anecdotes to Evidence. There were a couple of nuggets in the handout I thought were worth mentioning here.
First, I was struck by State Farm's definition of a "knoweldge community." They define a knowledge community as
A community is a group of people with a common interest in a topic and a commitment to share and a apply their knowledge for business benefit.Recognized knowledge communities have three characteristics:
- Leadership from within the community
- Sponsorship from an area/program/office within the corporation
- May use collaboration tools for knowledge sharing
- Facilitate best practice transfer and knowledge sharing
- Foster collaboration and innovation
- Accelerate learning
- Provide opportunity to network
Here's another thing that I think is valuable to take a look at. It's from a literature review asking What predicts virtual team effectiveness? Ms. Csanda suggests there are four items which might predict virtual team effectiveness:
- Clarity of objectives
- Face to face meetings
- Montoring team health by leaders.