While Admiral Allen is a Baldrige Burger guy, here's another model, this one by Mark Graham Brown as seen in The Pocket Guide to the Baldrige Award Criteria - 14th Edition and Baldrige Award Winning Quality -- 17th Edition: How to Interpret the Baldrige Criteria for Performance Excellence.
I find that this model goes over well with engineers as its a little more linear and a little less theoretical.
As Admiral Allen noted today, "The Criteria is a model. No model is perfect. A model is an approximation of reality and provides an opportunity to understand the world."
14 years ago
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