Wednesday, October 15, 2003

How to implement key portions of CPEC

Talking with a client today: "I wish we had a roadmap to implement the key components of the Performance Excellence Criteria."

We've got to deploy the DCF (Developing a Customer Focus) model and the 2-4-7 Model (Performance Planning Model); people want this stuff; they need this stuff. They want more direction, as to the how, for approach & deployment of the CPEC.

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