There lots of approaches to knowledge management, but successful approaches are enabled by four components:
People. I know, that's pretty broad. This component includes leadership, knowledge management roles, subject matter experts, and governance.
Processes. These include approaches, change management, measurements & metrics.
Content. Includes managing the content. Taxonomies. Validating the content.
Technology. This is a biggee, and includes virtual collaboration tools, methods of locating experts, search, and tags.
Organizations want to move knowledge, from one person to another. One of the problems is that "knowledge is sticky." That is to say, knowledge generally doesn't want to move, and without a systemztic process and a supportive organizational environment.
14 years ago
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